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Enterprise Material Management
World Leader in Reverse SCM Solutions

Quality Issue Resolution

Quality Issue Resolution application (QIR)  is an enterprise software solution that provides quality issue resolution through the 8D corrective action process. The system solves complex problems rapidly by organizing work activity for global business environments and supports electronic interchange among customer and/or supplier organizations. QIR meets Automotive Industry Action Group (AIAG) requirements, centralizes 8D document management, and provides customized traceability and visibility of corrective action responses.

Advantages

  • Simple data entry schema for quick and accurate reporting of quality issues.
  • Structures work-flow into 8-discipline (8D) step process.
  • Alerts recipients of quality issues, follow-up actions, overdue tasks, and problem resolutions – executes supplier notification and customer tracking of quality issues.
  • Supports real-time business-to-business (B2B) and enterprise through operation level visibility of quality resolution events and work activity.
  • Assigns work tasks and responsibilities to internal or external team members.
  • Configures work-flow and security to control the review and approval processes.
  • Allows for file/media attachments.
  • Reports corrective action data into logical business function.
  • Creates a central database of historical corrective action activity to apply lessons-learned knowledge for use in future problem solving events.

    Features

    • 100% Web-based – compatible with Internet Explorer 6.0 or later version.
    • Integrates to mainframe or ERP systems.
    • Supports internationalization of 20 languages.
    • Compatible with mobile office devices.
    • Integrates with TierConnect's Non-Conforming Material system.